Terms And Conditions

Terms and Conditions

1.  Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

2.  Intellectual Property Rights

Other than the content you own, under these Terms, The Forager’s Diary and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.

3.  Restrictions

You are specifically restricted from all of the following

publishing any Website material in any other media;
selling, sublicensing and/or otherwise commercialising any Website material;
publicly performing and/or showing any Website material;
using this Website in any way that is or may be damaging to this Website;
using this Website in any way that impacts user access to this Website;
using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being accessed by you and The Forager’s Diary may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

4.  Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant The Forager’s Diary a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be invading any third-party’s rights. The Forager’s Diary reserves the right to remove any of Your Content from this Website at any time without notice.

5.  No warranties

This Website is provided “as is,” with all faults, and The Forager’s Diary express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

6.  Limitation of liability

In no event shall The Forager’s Diary, nor any of its officers, directors and employees, be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. The Forager’s Diary, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

7.  Indemnification

You hereby indemnify to the fullest extent The Forager’s Diary from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

8.  Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

9.  Variation of Terms

The Forager’s Diary is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

10. Assignment

The Forager’s Diary is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

11. Entire Agreement

These Terms constitute the entire agreement between The Forager’s Diary and you in relation to your use of this Website, and supersede all prior agreements and understandings.

12. Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of England, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Leeds for the resolution of any disputes.

Refund Policy

A processing fee of £4 will be charged for each course ticket cancellation made 14 days or more before the event.
There will be no refunds for cancellations made within 14 days of the class. Refunds will not be provided for registrants who do not attend the class. Notice of cancellation must be made via e-mail to [email protected].
An acknowledgement will be sent and fees refunded within 10 working days, subject to this Refund Policy.
Note that circumstances beyond the control of the course organiser may necessitate substitutions, alterations or cancellations of the course. Therefore, The Forager’s Diary reserves the right to alter or modify the advertised class including dates, times and venues if necessary. Any substitutions or alterations will be updated on the Forager’s Diary web site as soon as possible.
Where, The Forager’s Diary offers non-tangible irrevocable services we do not issue refunds once the service is accomplished.
As a customer you are responsible for understanding this refund policy upon purchasing any product or services at our web site. However, we realize that exceptional circumstance can take place with regard to the character of the services we provide.

Accepted Requests for Refunds
Please note that The Forager’s Diary aim to be as flexible as possible and honour refund requests based on the following;

Non-delivery of the service: such as, for example, course cancellation by The Forager’s Diary for any reason;
Product or services not-as-described: a request based on this reason is satisfied on a case by case basis with The Forager’s Diary reserving full discretion to make the determination whether a refund is appropriate.

Contacting Us
I aim to answer all queries within 24-48 hours (weekdays).
Requests for a refund are accepted within the period of 14 days after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund. Please make sure your request does not contradict our Terms and Conditions and Refund Policy. You may request assistance by sending an email to [email protected].

Payment Policy
Registration is not complete until full payment has been received. Payments not received before the course commencement will result in no admittance of the person(s) to the course. Registration typically closes at 11am (one hour) prior to course commencement.
Payment may be made online.
Substitutions for registered attendees may be made at any time by contacting us at [email protected].

Service Providers
We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Health and Safety Policy

Introduction
The Forager’s Diary is committed to pursuing excellence in everything it does and this includes the management of health and safety.

General Principles
The Forager’s Diary is committed to achieving high standards of health, safety and environmental practice.
The Forager’s Diary expects learners, clients, contractors and other employers to share this commitment by complying with The Forager’s Diary policies, procedures and to understand that they too have legal and moral obligations to themselves and to one another.
The Forager’s Diary intend to ensure the health and safety of all persons who may be affected by our activities by:

Consulting with and involving our staff and learners in matters relating to their own health and safety.
Providing, and assessing our workplaces and the grounds and areas that we utilise so that they are, as far as reasonably practicable, safe and that risks to health are controlled.
Providing adequate and appropriate facilities and arrangements for the welfare of staff and learners.
Providing, managing and maintaining equipment so that it is, so far as reasonably practicable, safe and that risks to health are controlled.
Identifying hazards and conducting formal risk assessments when appropriate in order to minimise the risk for all activities undertaken by The Forager’s Diary
Ensuring that emergency procedures are in place, effective, properly used, monitored and maintained.
Implementing systems of work that are safe and where risks to health are controlled.
Providing the information, instruction and training as necessary to ensure that staff and learners are competent to undertake their activities and are aware of any related hazards and the measures to be taken to protect against them.
Keeping up to date with best practice in relation to health and safety and complying with all relevant legislation and authoritative guidance.

The Forager’s Diary will promote a positive health and safety culture. Information on health and safety legislation and standards applicable to a particular course will be included on request.
We undertake to continually review and develop our safety management systems, with the overarching aim of conducting our activities in a manner which does not affect the health and safety of any staff, learners, contractors or clients, or adversely affect the environment.

Complaints Policy

Introduction
This document sets out The Forager’s Diary complaints policy and is aimed at clients, learners and all interested parties who encounter a direct or indirect service from The Forager’s Diary It covers complaints which learners, members of the public or clients may wish to make in relation to the qualifications and associated services offered by The Forager’s Diary

Review Arrangements
We will review the policy and its associated procedures annually as part of our self-evaluation arrangements and revise it as and when necessary in response to customer, learner or regulatory feedback.

How Should I Complain?
You should first try to sort out any problem at the earliest opportunity by speaking to the person who dealt with you. If they cannot help or you wish to speak to someone else, you can ask to speak to the Manager.
If this is not possible, or if you are not satisfied with the help provided by the Manager, please send a written complaint. You should complain in writing, normally within one month of the event you are complaining about and address it to us at the contact details outlined at the end of policy.

What Details Do I Give?
When you contact us, please give us your full name, contact details including a daytime telephone number along with:

a full description of your complaint (including the subject matter and dates and times if known)
the names of any of the people you have dealt with so far
any copies you may have of papers or letters/emails to do with the complaint

What Will Happen?
We will acknowledge receipt of your complaint within 5 working days, letting you know who is investigating your complaint.
We aim to investigate the complaint within 30 days. If your complaint is more complex, or involves people who are not available at the time, we may extend this to 60 days. We may contact you within this period to seek further information or clarification (in some instances we may recommend a meeting). At the end of the investigation we shall write/email to inform you of our decision.

What Happens if my Complaint is Upheld?
If any part of your complaint is upheld we will of course apologise and give due consideration to how we can improve our service and arrangements – for example, by reviewing our procedures to assess the impact on our arrangements and assessment process (if relevant) or arranging for staff training. In extreme circumstances, disciplinary procedures may be exercised where the performance or behaviour of our staff is deemed inappropriate.

What if I Disagree?
If you disagree with the decision the first point of call is the Manager. If you are still unhappy with the decision taken by The Forager’s Diary in reviewing the complaint you can then take the matter through our Appeal arrangements which are outlined in our Appeals Policy.

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